Shipping policy

Welcome to our shipping policy page for gemvory. We are committed to delivering your orders promptly and securely. Below are our policies to ensure a smooth and transparent shipping process.

1. Order Processing Time
  • Orders are processed within 1-3 business days.
  • Processing times do not include weekends or public holidays.
2. Shipping Costs
  • Shipping fees are calculated at checkout and may vary depending on the delivery location.
  • We offer free shipping on orders exceeding a certain amount, which is displayed at checkout.
3. Delivery Time Frames
  • Standard shipping typically takes 7-15 business days.
  • Expedited shipping options are available for faster delivery.
4. Shipping Areas
  • We ship to a variety of locations worldwide.
  • Available shipping regions will be displayed at checkout.
5. Address Requirements
  • Please ensure your address and postal code are entered correctly at checkout.
  • Incorrect address details may delay the shipment.
6. Tracking Orders
  • Once your order is shipped, you will receive a tracking number via email.
  • Track your shipment on the carrier's website for real-time updates.
7. Delays and Issues
  • Shipping times may be affected by external factors such as weather, customs, and the current global situation.
  • Remote areas may require additional time for delivery.
8. Handling Fragile Items
  • Special care is taken when packing fragile items.
  • In case of damage during transit, contact us immediately.
9. Signature Required
  • Certain shipments may require a signature upon delivery.
  • This is to ensure the package reaches the correct recipient.
10. Lost or Stolen Packages
  • Contact us if you believe your package is lost or stolen.
  • We will assist you in recovering or replacing the missing items.
11. Pre-Order Items
  • Pre-order items have specific shipping dates provided on the product page.
  • Please refer to these dates as guidelines for dispatch.
12. Changes to Shipping Policy
  • We may update our policy in response to new regulations or operational changes.
  • Updates will be communicated via our website.
13. Contact Information
  • For questions about our shipping policy, email us at info@gemvory.com.
  • Our support team is available to assist you with any concerns.
14. Returns and Exchanges
  • Our return policy details the procedures for returns and exchanges.
  • Please refer to our website for more information.
15. Customs and Duties
  • Customers are responsible for any customs or duties fees applied to international shipments.
  • These charges vary depending on the destination country.
16. Eco-Friendly Shipping
  • We aim to minimize our environmental impact by using eco-friendly packaging where possible.
  • Your support helps us continue sustainable practices.